Terms & Conditions


Yaanam Infotech Pvt. Ltd. (“Yaanam”) offers an array of products and services (“Services”) in a secure, reliable and responsible manner to the owners and workers of transport and logistics sector.

Before you go any further, please read these terms and conditions carefully which apply to all the services provided or offers made by Yaanam through any of the access channels, viz., mobile apps, website, call centre and other media either owned and run by Yaanam or its channel/alliance partners. If you do not agree with these terms and conditions and the privacy policy of Yaanam, do not use any service.


“Services” means any of the products or services, whether paid or unpaid, or any offer that may be made at any time in future.

“User”, “you”, “driver” etc. means a person who signs up and registers on the website/mobile app or at the call centre and opts to use any of the services.

“Company”, “we”, “us”, “our” etc. are references to Yaanam.


  1. The below mentioned terms and conditions of use and the Privacy Policy constitute the entire agreement between the User and Yaanam with respect to access to and use of the website/app and the Services offered by Yaanam, superseding any prior written or oral agreements in relation to the same subject matter herein.
  2. These terms and conditions do not generate any partnership agreement, franchise or employment relationship between the user and Yaanam.
  3. If the use of the Service is restricted for you by virtue of age or jurisdiction or any other reason, you shall abide by such restriction.
  4. The customer shall pay the price set by Yaanam for the services availed.
  5. You may be required to pay a charge for cancelling an order.
  6. Yaanam provides cash and online channels for payment. In case, you are unable to use online channel for any reason whatsoever whether due to the reasons at your or the company’s end, you will be required to settle the payment as instructed.
  7. The user warrants that he/she shall not use any offensive or derogatory word on the access channels.
  8. All calls made to our call centre are recorded by us for quality and training purposes.
  9. Yaanam shall strive its best to serve you with utmost efficiency and sincerity, however, so far as legal right is concerned, the company shall be entitled at any time without giving any reason or prior notice to terminate any order or service.
  10. Yaanam has no liability and will make no refund in the event of any delay, strike, force majeure or other causes beyond its control, and has no responsibility for any additional expense, omissions, delays, re–routing or acts of any government or authority.
  11. During the course of every transaction and even otherwise, the company sends you several messages, both system generated and manually, through various means such as SMS, Whatsapp, Email, etc. in order to keep you informed and to assist in efficient delivery of Service. By accepting these terms, you give your consent to the receipt of such messages.
  12. Our technology or website contain material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright law or with prior permission in writing from the company.
  13. Through the website or mobile apps, the user might be able to link to other websites which are not under the control of Yaanam. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.
  14. Every effort is made to keep the access channels up and running smoothly. However, Yaanam takes no responsibility for, and will not be liable for access channels being temporarily unavailable due to technical issues beyond our control.
  15. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of our access channels or services. Yaanam’s liability in case of failure on account of service deficiency shall be limited to the maximum net revenue which Yaanam would have earned from the transaction and shall in no case extend to loss of profit to you or consequential losses.
  16. Yaanam will not be liable for any damages, compensation or consequential losses arising out of the use of the company’s services.
  17. Without prejudice to the above, Yaanam makes no representation or warranty that the services will meet your requirements or that the services will be uninterrupted, timely, or error-free. Yaanam provides these services on “best-efforts” basis.
  18. Yaanam shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at the website or in the mobile applications of Yaanam.


The user warrants that the information provided to Yaanam is accurate and complete. Yaanam is entitled at all times to verify the information that you have provided. You may only access the services using authorized means. Yaanam will not be responsible for any loss, damage or disruption of service due to error in data provided at the time of availing a service.

Any complaint or feedback should be communicated to us by way of email at care@yaanam.in within 7 days of availing the service. After this, we may not be able to deal with the issue. We endeavour to respond to every complaint or feedback within 24 hours.


When registering, the User agrees to provide accurate and complete information as requested. Yaanam is not obliged to supervise or control the accuracy of the information. Only those individuals who have full legal capacity are allowed to avail service. People who do not enjoy this capability, among them being under aged, should be assisted by their legal representatives. The user may not transfer in any way the user’s registration to a third party.

Yaanam further reserves the right to use all legal means possible and to identify its users, as well as to request, at any time, additional data and documents it considers appropriate in order to verify personal data informed by the user.


Services already availed through the app cannot be cancelled. If a booking is made, it can be cancelled on selective basis at the discretion of Yaanam and refund may be given.


Yaanam may notify, suspend or terminate, temporarily or permanently, the account of any user at any time, and take legal actions if:

  1. the user violates any of the representations, warranties and obligations contained in these terms and conditions and any policies or rules, or
  2. the user uses deceptive or fraudulent practices, or
  3. Yaanam concludes, in its sole discretion, that the activities and attitudes have caused or may cause harm to others or Yaanam.

The user shall not be entitled to any indemnity or compensation for the cancellation or suspension of his/her account on the system.


Use of the service does not transmit any intellectual property rights between Yaanam and its users. Users agree not to steal and/or publish, without explicit consent of Yaanam, any material, screens or artwork presented by the applications/website/printed or other electronic material during the use of the services. All trademarks reproduced in this website which are not the property of, or licensed to, Yaanam are so acknowledged. Unauthorized use of this website or any access channel may give rise to a claim for damages and/or be a criminal offence.

Yaanam’s logo, name, design, product names are the trademarks of the company or its associates.


Yaanam shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the customer arising out of the use of the services offered by Yaanam or due to the failure of Yaanam to provide services to the customer for any reason whatsoever including but not limited to the malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Yaanam or any person or any organization involved in the above mentioned systems.

The customer shall indemnify Yaanam, its associates, and each of their officers, directors, other users, employees, attorneys and agents from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnify basis) claims, demands, actions and proceedings which Yaanam may incur or sustain directly or indirectly from or by any reason of or in relation to the use or purposed use of the services by the customer and shall pay such sums on demand.


Yaanam is hereby authorized to use the location based information provided by any of the telecommunication or technology companies when the customer uses the mobile phone to access Yaanam’s services.


The information contained in this website/app is for general information purposes only. The information is provided by Yaanam and its users and partners. While we try to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.

Any reliance which user places on such information is therefore strictly at user’s own risk.


If any of the terms is found or held or rendered to be invalid for any r easons, only those terms shall be affected and the rest of the terms and conditions shall remain in force.

Any notice required to be served will be deemed served if a general notice is posted on any of the service channels or platforms of the company or an email or SMS is sent generally or separately to you.

The user’s use of this website/app or any access channels and any dispute arising out of such use is subject to the laws of India. The courts of Delhi, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the use of the services offered by Yaanam or the agreement or arrangement between Yaanam and the customer.

The company’s registration no. with the Registrar of Companies, Delhi is U52100DL2019PTC351621.